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+7(7172) 70-80-90

Patient Support and Internal Examination Service

About the Department

The Patient Support and Internal Examination Service is an independent structural unit of the Hospital that carries out activities for managing the quality of medical care in the Hospital.

Objectives of the Department

coordination of the Hospital’s activities in managing medical care quality;

focus on meeting the needs and expectations of the patient;

focus on the high quality of medical care;

ensuring patient safety and reducing defects in rendering  medical services;

compliance with the procedure for providing the guaranteed amount of free medical care, the rights of the patient and family;

compliance with the requirements of the legislation of the Republic of Kazakhstan, regulatory legal acts and in the field of healthcare;

motivation for the participation of each employee in the process of continuous improvement of the quality of medical care and patient safety;

systematic approach to solve problems and concerns in the field of quality of medical services and patient safety.

If you come across problems related to the procedure and quality of medical care, please contact Patient Support and Internal Examination Service. Service experts will promptly respond to your appeal and help to solve the problem in accordance with regulatory legal acts of the Republic of Kazakhstan.

You can leave your written appeal in the box “For complaints and suggestions” located in the first floor at the entrance and near the registration.

We will be grateful for your requests, comments and suggestions that will help us improve the quality of medical care in our Hospital.

Specialists of the Department

Bibigul Malgazhdarovna Sultanbekova

Head of the Service

PhD Doctor

Doctor of the Highest Category in Public Health

Karlygash Abdimalikovna Namayeva

Senior Medical Expert

Doctor of the First Category in “General Surgery”

Bakyt Sadykovna Bekenova

Expert Doctor

Organizer of healthcare of the Highest Category

Nephrologist of the Highest Category

Altai Yergalievich Dorbabayev

Expert Doctor

Organizer of healthcare of the Highest Category

Yerik Serikovich Abdrakhmanov

Expert Doctor

Doctor of the Highest Category in “Epidemiology”

Abdrakhim Abdrakhmanovich Yenikeyev

Expert Doctor

Ayakoz Zhanabayeva Atagulova

Senior Manager

Zina Khamitovna Yeslamgaliyeva

Expert Doctor

Doctor of the Highest Category in Public health, social hygiene and health organization

Lyudmila Matveyevna Fursova

Medical nurse of the Highest Category

Arai Beisenovna Zhilkibayeva

Healthcare Manager

2nd qualification category in “Public Health”

Master of Public Health

Saule Akhmetovna Shiganbayeva

Healthcare Manager

2nd qualification category in “Public Health”

Master of Public Health

Contact information:

F block, 3rd floor, office.53

Phone: 8(7172) 70-79-69

You can leave your complaints and suggestions on the work of the Hospital at this email address: kense@bmc.mcudp.kz