Patient Support and Internal Examination Service
About the Department
The Patient Support and Internal Examination Service is an independent structural unit of the Hospital that carries out activities for managing the quality of medical care in the Hospital.
Objectives of the Department
coordination of the Hospital’s activities in managing medical care quality;
focus on meeting the needs and expectations of the patient;
focus on the high quality of medical care;
ensuring patient safety and reducing defects in rendering medical services;
compliance with the procedure for providing the guaranteed amount of free medical care, the rights of the patient and family;
compliance with the requirements of the legislation of the Republic of Kazakhstan, regulatory legal acts and in the field of healthcare;
motivation for the participation of each employee in the process of continuous improvement of the quality of medical care and patient safety;
systematic approach to solve problems and concerns in the field of quality of medical services and patient safety.
If you come across problems related to the procedure and quality of medical care, please contact Patient Support and Internal Examination Service. Service experts will promptly respond to your appeal and help to solve the problem in accordance with regulatory legal acts of the Republic of Kazakhstan.
You can leave your written appeal in the box “For complaints and suggestions” located in the first floor at the entrance and near the registration.
Specialists of the Department
Bibigul Malgazhdarovna Sultanbekova
Head of the Service
PhD Doctor
Doctor of the Highest Category in Public Health
Karlygash Abdimalikovna Namayeva
Senior Medical Expert
Doctor of the First Category in “General Surgery”
Bakyt Sadykovna Bekenova
Expert Doctor
Organizer of healthcare of the Highest Category
Nephrologist of the Highest Category
Altai Yergalievich Dorbabayev
Expert Doctor
Organizer of healthcare of the Highest Category
Yerik Serikovich Abdrakhmanov
Expert Doctor
Doctor of the Highest Category in “Epidemiology”
Abdrakhim Abdrakhmanovich Yenikeyev
Expert Doctor
Ayakoz Zhanabayeva Atagulova
Senior Manager
Zina Khamitovna Yeslamgaliyeva
Expert Doctor
Doctor of the Highest Category in Public health, social hygiene and health organization
Lyudmila Matveyevna Fursova
Medical nurse of the Highest Category
Arai Beisenovna Zhilkibayeva
Healthcare Manager
2nd qualification category in “Public Health”
Master of Public Health
Saule Akhmetovna Shiganbayeva
Healthcare Manager
2nd qualification category in “Public Health”
Master of Public Health
Contact information:
F block, 3rd floor, office.53
Phone: 8(7172) 70-79-69
You can leave your complaints and suggestions on the work of the Hospital at this email address: kense@bmc.mcudp.kz